Privacy Policy

Eloah Tours & Travel Limited ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We may collect personal information from you in a variety of ways, including:

• Personal Identification Information: Name, email address, phone number, passport details, dietary requirements, and other information necessary for booking and travel arrangements.
• Payment Information: Credit card details or other payment information for processing transactions. This information is processed securely by our payment gateway providers.
• Technical Data: IP address, browser type, operating system, and other information about the device you use to access our website.
• Usage Data: Information about how you use our website, pages viewed, and time spent on our site.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To process your bookings and manage your travel arrangements.
• To communicate with you about your bookings, inquiries, and our services.
• To improve our website and services.
• To process payments securely.
• To comply with legal and regulatory obligations.
• For marketing purposes, with your consent.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to others. We may share your information with third-party service providers who perform services on our behalf, such as:

• Airlines, hotels, and tour operators to fulfill your travel arrangements.
• Payment processing companies to facilitate your payments.
• IT and marketing service providers who support our business operations.

We will only share the minimum information necessary for them to provide their services and require them to protect your information and not use it for other purposes.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@eloahtoursandtravel.com

Phone: +254722815416